A 99.9% Server Uptime
Our web hosting platform is based on a dependable, top–drawer hardware configuration and a heavily customized Linux version. That is why, irrespective of what your website is, or how many visitors you have, or even if there is a DDoS attack, our servers will stay up and your websites will stay accessible online.
Our web hosting plans include a 99.9% server uptime guarantee. And no matter which datacenter you choose, our guarantee stays unchanged.
A 99.9% Network Uptime
When you set up your own cloud hosting system, it’s crucial to also set up your own network architecture. Because of this, we set up a custom internal network in all our datacenters. Relying on top–drawer Juniper routers and switches, our internal network allows for extremely fast data transfer speeds and is also fully redundant.
Because of this, you will take advantage of a 99.9% network uptime in our US datacenter, in our UK datacenter, in our FI datacenter, in our Eastern Europe datacenter and in our AU datacenter, regardless of which hosting plan you have selected.
A 30–Day Money–Back Guarantee
We offer a 30–day money–back guarantee with all our cloud hosting packages. In case you are not delighted by our services, or if you consider them inadequate, or if you decide that you must have a VPS servers rather than a cloud hosting package – you will receive a full refund, no questions asked.
All domain name registrations are non–refundable, but you’ll retain complete control of your domain names even if you close your hosting account with us.
24/7 Technical Support
If you happen to manage a web hosting firm, your customer service technicians are of foremost importance. That’s the reason why we’ve attentively handpicked a highly trained group of technical support engineers, each with several years of experience behind his back. Thanks to them, we offer 24x7 support with each of our web hosting solutions.
And not just that, our company offers a 1–hour response time guarantee. All tech support questions are answered in less than sixty minutes and our average response time is less than 20 minutes!