A Sixty–Minute Ticket Response Guarantee
We offer a one–hour response guarantee for any support ticket or e–mail that you submit to the customer service staff. We will speedily answer all general inquiries and forward right away the case to our admins in case additional assistance is required. If you take advantage of the Managed Services package, we will execute any of the included server administration tasks at a time that has been agreed upon upfront.
An Excellent Customer Support Service
- We’ll be online for you 24x7x365 to reply to any questions that you may have regarding our Web Hosting Control Panel and any of the apps that we have preinstalled for your convenience on the server. In case you also require support tackling server administration tasks, you can examine our Managed Services package, which includes data backup hard disk drive space, weekly Operating System updates, server monitoring and restarting services, plus problem troubleshooting and software installation services.
An Easy–to–Navigate Help Area
Our Web Hosting Control Panel has been pre–installed for every dedicated server. Among its features is a very time and effort–saving integrated knowledgebase that will guide you step by step on all the actions that you can perform. The majority of educational articles in addition video versions that demonstrate all the tasks that you can carry out in a highly illustrative way. You will find the help articles and the video tutorials in the top right corner of each Web Hosting Control Panel section.