Help and Support Channels

  • 1 hour ticket response time
  • A 60 minutes Inquiry Response Guarantee

  • Our group of techs will do their best to respond to your advice enquiries in up to 1 hour. If, however, the issue you have stumbled upon requires the assistance of the Admin =Department,= we will send the ticket to the person in charge and will post a note to notify you.

  • Top quality support service
  • Qualified Tech Assistance Service

  • We will be on–line for you 7 days a week to provide guidance and tech support and also to help you with any issue that you could come across as you are taking care of your virtual server. We’re able to help you with all pre–configured software, plus your Operating System, server administration panel (with respect to the VPS type) and the Web Hosting Control Panel designed entirely by our developers.

  • Intuitive help center
  • An Educational Help Section

  • An extensive and routinely updated articles base is built into our in–house built Web Hosting Control Panel. It provides quick tips about how to perform all of the basic web site maintenance duties. The Help zone presents comprehensive how–to tutorials and step by step video lessons. You can gain access to the Help section by clicking the Help or Video buttons in the upper right corner of each Control Panel section.